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A Client Operations Engineer with vibes
Requirement: Full-time & On-site (Curaçao)
We are seeking a proactive, innovative, and tech-savvy Clients Operations Engineer who thrives in solving client challenges with speed, clarity, and a service-first mindset. Al-enhanced support tools.
culture & impact
Why Join IBIS
IBIS Management Associates Inc. is a leading financial technology and consulting firm in the Caribbean and the Americas, helping banks and corporations improve profitability, efficiency, and compliance through advanced payment and AML solutions.
We are a culture- and leadership-driven company, and we are hiring a Client Operations Engineer to build and optimize a results-focused client operations engine that directly drives client success and satisfaction.
We value Al literacy & Digital Competency
We at IBIS Management are transforming how we work by embracing smart technologies, especially Artificial Intelligence, to deliver better outcomes for our clients and create more meaningful roles for our team. We are looking for candidates who are not only experts in their fields, but who also embrace the future of work.
Role responsibilities
What You’ll Do
- Deliver high-quality technical first line support to clients via phone, and other digital channels.
- Use Al-powered tools to accelerate troubleshooting, generate insights, and enhance response quality.
- Proactively monitor and manage the helpdesk ticketing system, ensuring timely updates and SLA-compliant resolutions.
- Analyze, diagnose, and resolve software-related issues with accuracy and speed.
- Deploy developer fixes, program temporary fixes (PTFs), and configuration changes as required.
Requirements & Skills
What we're looking for
- Bachelor software Engineer or other technological bachelor's degree.
- Minimum 4 years of experience in the world of technology and innovation, preferably with technical analyses experience.
- Knowledge of software development and software development life cycle.
- Affinity with banking operations and trends is a pre.
Personal qualities
The vibes we seek
- Customer-focused with strong empathy and excellent communication skills.
- Willingness to explore new technologies, adapt quickly, and contribute to a culture of innovation
- Strong analytical and problem-solving abilities
- Highly proactive; anticipates challanges and acts before issues escalate.
- Professional accountable and reliable under pressure.
What We Offer
Competitive salary
We offer a competitive compensation package aligned with experience, expertise, and the value you bring to the team.
Team Building & Rewards
We regularly host company team-building events to strengthen collaboration and create a positive workplace culture.
Growth-focused leadership culture
IBIS is a culture-first organization where leadership, ownership, and personal growth are actively encouraged at every level.
Professional development and training opportunities
We support continuous learning through training, skill development, and opportunities to expand your professional expertise.
Exposure to international clients
Work with financial institutions and clients across the Caribbean and the Americas, gaining valuable international market exposure.
Opportunity to support our clients at a leading fintech company
Take ownership of technical support for cients of a leading financial technology consultancy.