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We’re Hiring

A people first Call Center Agent

Requirement: Full-time & On-site (Curaçao)

We are a culture- and leadership-driven company, hiring a tech-savvy Call Center Officer who enjoys helping people and solving problems.

You will support clients by delivering reliable, clear, and professional assistance while representing the quality and trust behind our in-house and external software solutions.

 
Call center agent 
culture & impact

Why Join IBIS 

IBIS Management Associates Inc. is a leading financial technology and consulting firm in the Caribbean and the Americas, helping banks and corporations improve profitability, efficiency, and compliance through advanced payment and AML solutions.

We are a culture- and leadership-driven company, seeking a Call Center Officer with the drive to break complex systems down and rebuild them stronger—ensuring our clients receive resilient, secure, and robust fintech solutions.

We value Al literacy & Digital Competency

We at IBIS Management are transforming how we work by embracing smart technologies, especially Artificial Intelligence, to deliver better outcomes for our clients and create more meaningful roles for our team. We are looking for candidates who are not only experts in their fields, but who also embrace the future of work.

Role responsibilities

What You’ll Do

  • Provide prompt and professional support via email, chat, and phone
  • Assist users with account access, system navigation, and general inquiries
  • Resolve client questions related to platform usage, tax processes, exemptions, and deadlines
  • Identify and document issues clearly and escalate when necessary
  • Accurately record customer interactions and outcomes
  • Take ownership of calls and proactively ensure client concerns are addressed
  • Maintain a helpful, calm, and solution-focused approach at all times
Requirements & Skills

What we're looking for

  • Fluency in English (Dutch or Spanish is a plus)
  • Familiarity with standard office applications (O365)
  • Basic understanding of digital platforms and web-based applications
  • Experience with CRM or ticketing systems (e.g. HubSpot, Zendesk, or similar) is an advantage
  • Minimum 2 years of experience in a call center, customer support, or service environment
  • MBO / HBO level education in a technical or service-related field

 

 

 

Personal qualities

The vibes we seek 

  • Clear written and verbal communication skills
  • Comfortable assisting users across multiple channels simultaneously
  • Detail-oriented with strong problem-solving abilities
  • Customer-focused and service-minded
  • Able to work well independently and as part of a team

What We Offer

Competitive salary

We offer a competitive compensation package aligned with experience, expertise, and the value you bring to the team.

Team Building & Rewards

We regularly host company team-building events to strengthen collaboration and create a positive workplace culture.

Growth-focused leadership culture

IBIS is a culture-first organization where leadership, ownership, and personal growth are actively encouraged at every level.

Professional development and training opportunities

We support continuous learning through training, skill development, and opportunities to expand your professional expertise.

Exposure to international clients

Work with financial institutions and clients across the Caribbean and the Americas, gaining valuable international market exposure.

Opportunity to work in the leading fintech company in Caribbean & LATAM

Take ownership and support clients side by side with a dedicated customer experience team at a leading financial technology consultancy.

Ready to Engineer the future of payments together? Fill in the form below.
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